City-Wide Digitalization & Citizen Services
A city website, mobile app and NFC-enabled citizen cards giving residents access to payments, permits and public information.
What was implemented
A city-wide program rather than a single system: the public website, a mobile app and an NFC citizen card, joined so that a resident has one identity across city services and can transact from a phone instead of a queue.
Before the project
The city wanted to modernize how residents interact with government, but the requirement was not simply to put forms online. Access had to work for residents who transact in person as well as those who use a phone, transactions had to be secure, and identification had to be consistent across services rather than re-established at every counter.
What ITDC delivered
We delivered three connected pieces: a city website for public information and service entry points, a mobile app for residents, and NFC-enabled citizen cards for identification at counters. Together they support bill payments, permit applications and access to public information, with secure transactions and one identity across city services.
What the system does
City website
Public information and the entry point for online services.
Mobile application
Resident-facing app for payments, applications and notifications.
NFC citizen cards
Tap identification at city counters for residents who transact in person.
Bill payments
Payment of city dues online, recorded against the resident account.
Permit applications
Application submission and tracking from web or app.
Inclusive access
In-person and digital routes to the same service, so no resident is excluded by the channel.
How it fits together
A layer-level view. We do not publish hostnames, addresses, credentials, firewall rules or topology detail for systems in production.
Built with
Controls in the delivered system
High-level controls only. Detailed security design is shared under NDA with the client organization, not published.
How it was rolled out
Website and content
Public information and service entry points delivered first.
Citizen identity and cards
NFC card issuance and counter identification introduced.
Mobile app and payments
Resident app released with payments and permit applications.
Support and iteration
Post-implementation support and enhancement as services were added.
What came of it
Each outcome carries the label that describes what kind of claim it is. We never present a target as a measured result — see our claims policy.
Residents can reach city services from a browser or the app.
Identification at city counters by card rather than by document.
Bill payment and permit application available without attending an office.
The capabilities behind this project
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